- Your cart is empty
- Continue Shopping
Find a Missing Item from Your Package
If an item is missing from your package, it may have been shipped separately.
If you received your package and an item is missing, do the following:
- Go to Your Orders to see if your missing item is in another shipment.
- Next to the image of your item, select Track Package to find the delivery date for this shipment.
- If you still can\'t locate your item, contact us.
Note:
- If your item is missing a part, contact the product\'s manufacturer for assistance. Manufacturer contact information can usually be found on the product packaging or in the paperwork included with the product. If you can\'t find contact information, or if they can\'t help, you can return the item. To do so, go to Your Orders and select Return or Replace Items.
- Tracking information shows that the shipment was delivered, but you can\'t find it? Go to Find a Missing Package That Shows As Delivered for more information.
Determine Shipping Rates & Times
Shipping rates and times depend on the shipping speed and the weight/size of the items.
To determine the applicable shipping rate and time for items in your Cart:
- Select Proceed to checkout.
- Select or add your shipping address.
- Select a shipping speed and select Continue.
- Select a payment method and select Continue.
The total shipping & handling cost as well as the estimated date of delivery, is listed under Order Summary.
Track Your Package
You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.
- Go to Your Orders.
- Go to the order you want to track.
- Select Track Package next to your order.
- Select See all updates to view delivery updates.
Depending on the shipping method you chose, it\'s possible that the tracking information might not be visible immediately.
Items sent by third-party sellers from the Amazon Marketplace can in some cases also be tracked. It\'s possible if the seller has shared this information with Amazon and you have chosen a traceable shipping method.
If the estimated delivery date for your package has passed and your tracking information hasn\'t changed, allow an additional day or two for the package to be delivered. Read more about our recommended actions on Late Deliveries.
If your package shows as delivered but you haven\'t yet received it, go to Find a Missing Package that Shows as Delivered to find out which steps you can take.
Note: If you want to contact the carrier delivering your package, use the contact details on Carrier Contact Information.
Late Deliveries
Most packages arrive on time. Orders sometimes show up after the estimated delivery date.
Possible reasons for late delivery include the following:
- Incorrect address
- Missing apartment, building, floor, or unit number
- Severe weather conditions
- International customs procedures
The recommended actions are:
- Track your package and confirm estimated delivery date in Your Orders.
- Confirm your shipping address in Your Orders. To avoid delivery problems, keep your address information up to date and add delivery instructions to Your Addresses.
- Check payment processing in Your Orders.
- Wait 48 hours to allow for unexpected delays.
Undeliverable Packages
Occasionally, packages are returned to us as undeliverable.
When the carrier returns a package as undeliverable, we automatically begin issuing a full refund (including shipping charges, except for some handling charges). You receive an email confirming the return and refund details within 48 hours of the undeliverable scan. For information about the time it takes to process your refund, go to Refunds.
A package might be returned as undeliverable for several reasons:
- The address is incorrect or outdated. Usually, the package is stored for a period that can vary depending on the courier who holds it and then returns it to us. Double-check the address carefully when placing your order. For more information about adding, editing, and deleting addresses from your Address Book, see Add and Manage Addresses.
- Our system doesn\'t recognize the way an address was entered, or the package was assigned to a carrier that can\'t deliver to that address.
- You used a restricted address. If you send the order to a prison, correctional facility, or other similar institution, the products and/or the carrier responsible for delivery may be subject to specific restrictions.
- The carrier attempted delivery but failed. Most of our carriers make more than one attempt to deliver a package. If they find that they can\'t successfully deliver your package, they\'ll return it to us.
- The recipient refused the delivery. A gift recipient who isn\'t expecting a gift may refuse a package if they believe it\'s being delivered to them by mistake. In this case, we\'ll refund the gift purchaser and let them know by email. If you want to place a new order for the gift, you may want to let the recipient know that a surprise is on the way.
- The address was illegible. In rare cases, address labels may become impossible to read in transit. If that happens, a carrier will return the package to us.
- The package was damaged in transit. If a package is damaged while it\'s on its way to you, the carrier may return it without attempting delivery.
We can\'t re-ship orders that carriers return to us as undeliverable. If you still want to purchase items that were undeliverable, place a new order on our website.
If you suspect your order can\'t be delivered as addressed, and you haven\'t received confirmation of its return or refund four weeks after from the estimated delivery date, contact us.
International Orders and Deliveries
Due to COVID-19, air travel has been restricted, which affects our ability to deliver products as quickly and efficiently as we do during normal times. International deliveries may take longer than usual and certain delivery destinations might see further restrictions. You can find the most up-to-date delivery estimates at checkout.
You can track your order and deliveries from Your Orders.
If you have placed an order and would like to start a return, visit our Online Returns Center.
Reviews
There are no reviews yet.